Therapists.com

Privacy Policy


Therapists.com ("Therapists.com," "we," "our," or "us") values your privacy. In this Privacy Policy ("Policy"), we describe the information we collect, how we use it, and when and with whom we share it. This Policy applies to all sites, mobile applications, and other online services (collectively, the "Website") made available by Therapists.com. This Policy applies only to information collected on or through the Website. It does not apply to information collected or obtained by or through any other means (including, without limitation, information collected offline, in person, over the telephone and/or by mail, or from third parties outside the Website). By accessing or using the Website, you agree to this Policy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE WEBSITE.

INFORMATION WE COLLECT

How we collect and store information depends on how you access and use the Website. We collect information in multiple ways including when you provide information directly to us, when you permit third parties to provide information to us, and when we passively collect information from you, such as information collected from your browser or device.

Information You Provide Directly to Us

We may collect information from you during your use or access of the Website, such as:

  • When you search for a professional;
  • When you send email or other contact a professional listed in one of the professional directories or when you email a friend about a professional;
  • When you enroll for electronic newsletters or subscribe to other publications;
  • When you open an email communication from us in your email program, we may use a software technology called "web beacons" that to let us know which emails have been opened by the recipients;
  • When you request information;
  • When you fill out any forms;
  • When you enter a sweepstakes or contest, or register for a promotion;
  • When you transmit any content;
  • When you download and/or use one of our mobile applications; or
  • When you otherwise communicate with us or other users through the Website.

This list is illustrative, not exhaustive; the Privacy Policy applies to all use of the Website. The information you provide directly to us may concern you or others and may include, but is not limited to: (a) name; (b) zip code; (c) email address; (d) home or business telephone number; (e) home, business or mailing address; (f) demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers); (g) date of birth; (h) insurance information. You are not required to provide us with such information, but certain features of the Website may not be accessible or available, absent the provision of the requested information.

Information from Affiliates, Social Networking Sites, and other Non-affiliated Third Parties

We may collect information about you or others through Therapists.com affiliates or through non-affiliated third parties. For example, you may be able to access the Website through a social networking account, such as Facebook. If you access the Website through your Facebook account, you may allow us to have access to certain information in your Facebook profile. This may include your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, people you follow and/or who follow you, and/or your posts or "likes." Social networking sites, such as Facebook, have their own policies for handling your information. For a description of how these sites may use and disclose your information including any information you make public, please consult the sites' privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.

We may also collect information about you or others through non-affiliated third parties. We may combine information that we collect from you through the Website with information that we obtain from such third parties and information derived from any other products or services we provide.

Information That is Passively or Automatically Collected Device/Usage Information.

We and our third-party service providers, which include ad networks and analytics companies including, but not limited to, Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Website. We use cookies and web beacons to enable the technical operation of the Website, to administer your log-in to your account and to collect the Log Data. You can change your browser's settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Website. The Website may also include the use of cookies and web beacons of services owned or provided by third parties that are not covered by our Privacy Policy and we do not have access or control over these cookies and web beacons. We may also use third party cookies for the purposes of web analytics, attribution and error management.

These service providers use the sort of technology described in the Information That Is Passively or Automatically Collected section above to help us analyze how users use the Website, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Webstie. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.

HOW Therapists.com USES THE INFORMATION WE COLLECT

We may use your information for any of the following reasons:

  • For the purposes for which you provided it;
  • To enable you to use the services available through the Website, including registering you for our services and verifying your identity and authority to use our services;
  • For customer support and to respond to your inquiries;
  • For internal record-keeping purposes;
  • To administer surveys, sweepstakes, promotions, or contests;
  • To process billing and payment including sharing with third-party payment gateways and payment service providers in connection with the Website;
  • To improve and maintain the Website and for product development;
  • To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing;
  • To periodically send promotional emails regarding new products from Therapists.com, or affiliated sites;
  • With your consent, to contact you by text message regarding certain services or information you have requested;
  • With your consent, to contact you by telephone or text message regarding Website features, improvements, or other products and services that may interest you;
  • For market research purposes, including, but not limited to, the customization of the Website according to your interests;
  • Market the Website and Services to you;
  • To contact you about goods and services that may interest you or with information about your use of the Website;
  • For other research and analytical purposes; and
  • To resolve disputes, to protect ourselves and other users of the Website, and to enforce any legal terms that govern your use of the Website.

We may combine information that we collect from you through the Website with information that we obtain from affiliated and nonaffiliated third parties, and information derived from any other products or services we provide. We may aggregate and/or de-identify information collected through the Website. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

WHEN Therapists.com DISCLOSES YOUR INFORMATION

Unless otherwise described in this Policy, we may also share the information that we collect from you through the Website as follows:

  • Affiliates. We may share your information with any Therapists.com affiliates.
  • Consent. We may disclose your information to non-affiliated third parties based on your consent to do so. Such consent includes the disclosure of your information (a) in order to provide services or products that you have; (b) when we have your permission; or (c) as described in this Policy, the Terms of Use, or any other legal terms governing your use of the Website.
  • Service Providers. We may provide access to your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, fulfillment, data storage, analysis and processing, identity verification, fraud and safety protection and legal services.
  • Legal Requirements. We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to: (a) comply with subpoenas, court orders, or other legal process we receive; (b) establish or exercise our legal rights including enforcing and administering agreements with users; or (c)defend Therapists.com against legal claims.
  • Protection of Therapists.com and Others. We may disclose your information when we believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use or any other legal terms governing use of the Website, and/or to protect our rights and property and the rights and property of other users.
  • App Store Providers. We may provide your identity and mobile device identifier to third-party app store providers (for example, the Apple App Store) to allow you to download our mobile apps. Certain other people, including other users with whom you have interacted via the Website, will see information about you that is attached to your name. Thus, other users may be able to personally identify you based on content you provide.

ONLINE ANALYTICS AND TAILORED ADVERTISING

Tailored Advertising

Third parties whose products or services are accessible or marketed via the Website may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Website in order to (a) inform, optimize, and serve marketing content based on past visits to our websites and other sites and (b) report how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and marketing services are related to visits to our websites. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative's Consumer Opt-Out Link and/or the Digital Advertising Alliance's Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page.

CALIFORNIA DO-NOT-TRACK DISCLOSURE

Therapists.com is committed to providing you with meaningful choices about the information collected on our Website for third party purposes. That is why we have provided links to the NAI "Customer Opt-out" link, DAA opt-out link, a Google opt-out link.

CHILDREN'S PRIVACY

We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Website is not directed and not intended to be used by children under the age of 13. If you're aware that we have collected Personal Information from a child under age 13 please let us know by contacting us and we will delete that information.

UPDATING, DELETING, AND CORRECTING YOUR INFORMATION

You may review, correct and delete certain information about you by logging into the Website and navigating to your preferences page your account. You must promptly update your account information if it changes or is inaccurate. Upon your request, we will close your account and remove your profile information from view as soon as reasonably possible. We may retain information from closed accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our Terms of Use, and/or for any other purposes otherwise permitted by law that we deem necessary in our sole discretion. You should understand, however, that once you transmit content through the Website, you may not be able to change or remove it. Once we have deleted or removed your account, you agree that Therapists.com will not be responsible to you for retaining information related to your Account.

YOUR CHOICES REGARDING EMAIL COMMUNICATIONS

We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any services you have requested or received from us.

CHANGES TO THIS POLICY

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. Therapists.com MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY AT ANY TIME. Therapists.com WILL POST ITS UPDATED POLICY ON THE PLATFORM OR SEND YOU AN EMAIL IN ADVANCE OF THE NEW EFFECTIVE DATE. Therapists.com ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED ACCESS TO OR USE OF THE PLATFORM WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.

CONTACT US

If you have any questions about the Privacy Policy or the Website, please contact us by sending an email to contact@therapists.com.